saving365-support

存钱拼图 Support / 用户支持

Welcome to the official support page for 存钱拼图 — a 365-day saving plan app with puzzle rewards, friends, Apple Watch & Home Screen widgets.

欢迎来到 存钱拼图 官方支持页面。存钱拼图是一款帮你完成 365 天存钱计划的 App，支持拼图奖励、好友互相激励、Apple Watch 与桌面小组件。

📮 Contact / 联系方式

If you have any questions, feedback, or bug reports, please reach out:

如有任何问题、建议或 Bug 反馈，请通过以下方式联系我们：

Email / 邮箱: lzx252189@gmail.com
Response time / 回复时间: within 1–3 business days / 1–3 个工作日内回复

Please include the following information when reporting an issue: 反馈问题时请附上以下信息，便于我们快速定位：

Device model / 设备型号 (e.g. iPhone 15 Pro)
iOS version / 系统版本 (e.g. iOS 18.2)
App version / App 版本号
Description of the issue / 问题描述
Screenshots or screen recording if possible / 如有截图或录屏更佳

❓ FAQ / 常见问题

1. How do I start a saving plan? / 如何开始一个存钱计划？

Open the app → tap “Start” on the home screen → set your goal amount and start date → confirm. 打开 App → 首页点击「开始」→ 设置目标金额与开始日期 → 确认即可。

2. Is my data uploaded to a server? / 我的数据会上传到服务器吗？

All your saving records are stored locally on your device and synced across your own devices via iCloud (CloudKit). We do not collect or upload your personal data to any third-party server. 所有存钱记录仅保存在你自己的设备上，并通过 iCloud (CloudKit) 在你自己的设备之间同步。我们不会将你的个人数据上传到任何第三方服务器。

3. How does the friends feature work? / 好友功能是如何工作的？

Friends are linked through a 6-character invite code. Only your nickname, avatar, and overall saving progress are shared — no sensitive information. 好友通过 6 位邀请码建立连接，仅共享昵称、头像和总体存钱进度，不涉及任何敏感信息。

Make sure both the app and the widget/watch app are on the same Apple ID.
Ensure iCloud is enabled on both devices.
Open the main app at least once after installing the widget or watch app.

请确认：主 App 与小组件 / Watch App 使用同一个 Apple ID；两端都已开启 iCloud；安装后至少启动过一次主 App。

5. How do I delete my data? / 如何删除我的数据？

Go to Settings → Reset inside the app to clear all local data. To remove iCloud data, sign into iCloud.com → Settings → Manage → 存钱拼图 → Delete Data. 在 App 内进入「设置 → 重置」即可清除所有本地数据。如需删除 iCloud 数据，请登录 iCloud.com → 设置 → 管理 → 存钱拼图 → 删除数据。

6. Is 存钱拼图 free? / 这款 App 免费吗？

Yes, 存钱拼图 is completely free with no ads and no in-app purchases. 是的，存钱拼图完全免费，无广告、无内购。

🔒 Privacy / 隐私

存钱拼图 does not collect any personally identifiable information. All data stays on your device or in your personal iCloud. For details, please see our Privacy Policy.